Project Scope
Part of the disability process is the utilization of private medical records (PMRs) to establish continuity of treatment of the Veteran or claimant’s disability contention. DOMA expedites this process using our cloud-based technology.
DOMA’s top goal has been to obtain private treatment records in under 12 days, which is less than half the time it took the VA to obtain records using traditional development practices
Frank Kush, VA’s Program Manager says, “Through this collaborative venture with DOMA, we are serving veterans in a timelier manner and at a cost roughly 40% cheaper than our original business model
Project Story
The Veterans Benefits Administration (VBA) implemented the Private Medical Records (PMR) Retrieval Program to improve timeliness for the receipt of medical records in support of a Veterans’ or Dependent of a Veterans’ claim for disability benefits.
DOMA is responsible for retrieving, scanning, and processing Veteran’s PMRs on behalf of the VBA. DOMA requests medical records from Private Health Care Providers (PHPs), converts them to electronic records, and submits them securely and electronically to the VA through the DOMA DX software platform as evidence in support of a claimant’s application for disability benefits.
Project Highlights
- DOMA is responsible for retrieving, scanning, and processing Veteran’s PMRs on behalf of the VBA.
- DOMA requests medical records from Private Health Care Providers (PHPs), converts them to electronic records, and submits them securely and electronically to the VA through the DOMA DX software platform as evidence in support of a claimant’s application for disability benefits
“We are honored and privileged to serve our veteran community and are keenly aware of how this program will positively impact the claims process. We remain committed to serving our veterans and beneficiaries with the highest level of quality and customer care."
Final Outcome
Claims Support Representatives from DOMA provide development assistance which includes direct interface with 56 VA Regional Offices, 3 VA Pension Management Centers, and the VA Appeals Management Center as well as thousands of healthcare providers, release of information providers, and third-party organizations nationwide. DOMA has been making an impact in veteran’s lives through the PMR program for ten years. Our commitment to excellence has made a difference in the lives of over one million veterans