Every business and organization is different, but effectively managing information is a vital component of success in every industry. In the past, you may have heard of the term Enterprise Content Management (ECM). As businesses began to expand geographically and embrace digital technologies it became increasingly important to be able to share information globally via the internet. ECM is a strategy or platform that aims to contain and allow access to business data via a centralized repository. When paired with the Cloud, ECM was revolutionary for many businesses allowing for the more secure and effective storage of documents and data. ECM was the first step in trying to reconcile how a business used its data with the way that content was ingested and stored. This resulted in a more purposeful data/document lifecycle and ultimately a more efficient business model.

However, as the information landscape has evolved many businesses’ needs are outpacing the traditional ECM strategy. More data-driven applications, larger volumes of data, more nuanced inter-departmental relationships, and complex data regulations have led to the need for a more flexible approach. Enter the Content Services Platform (CSP). The CSP no longer focuses on attempting to gather all of a business’ data into one location but instead seeks to more intelligently connect information with the people who need it.