DOMA Launches New
Digital Mailroom Solution

What is a Digital Mailroom?

DOMA’s digital mailroom solutions are a natural evolution of the scanning arm of its business. For over 20 years DOMA has been offering information management solutions for federal, healthcare, and commercial customers. This has included digital services like scanning, cloud migration and electronic content management software. However, over the years these services have expanded to include much more, as evidence by the launch of their new digital mailroom solutions and hyper automation tools. As the technology and methodologies surrounding document management evolve it has opened a whole new world of what is possible.

A digital mailroom solution can be as straightforward as scanning your physical mail/faxes and forwarding them to your team in an electronic format. However, you can take it to next level and integrate scanning with services like data extraction, document redaction, and data visualization (sometimes referred to as business intelligence). These solutions use hyper automation tools such as optical character recognition (OCR), machine learning (ML), and API data integration to capture important information from your documents and route it to other intelligent processes. Tedious tasks like forms processing, billing and invoicing, and pre-screening resumes can be automated.

How Hyper Automation Can Support Your Digital Mailroom

The ability to use artificial intelligence tools and automation to both simplify workflows and gain a deeper understanding into big data is truly transformative. As a result, human labor can be re-routed to more nuanced, impactful work. Likewise, digitizing unstructured business information such as mail, faxes, archived records, and paper forms frees your team even further by allowing them to access and deploy information from anywhere. According to a 2019 study by Forbes (1), 95% of businesses have a need to manage unstructured data and 40% of those businesses need to do it frequently. DOMA’s digital mailroom solutions and data extraction services are designed to address this exact need – each tool DOMA offers plays a role in capturing unstructured information, clarifying that data, and making it accessible.