DOMA’s Commitment to Customer Service Results In High Net Promoter Score

Virginia Beach, VA, August 27, 2018 – DOMA Technologies, a Virginia Beach-based company that specializes in cloud-based data and document management, announced today that it has achieved a Net Promoter Score (NPS) of 22, ranking high among the software industry standards. DOMA’s survey results were based on an extensive survey of DOMA’s customers including industries of healthcare, education, government, and commercial industry’s.

Developed by Fred Reichheld, Bain & Company, and Satmetrix, a Net Promoter Score is used to gauge the willingness of customers to recommend a company’s products and services to others. Survey participants were asked on a scale of 0-10, how likely they would recommend DOMA to a colleague or friend? Net Promoter Scores are based on a 200-point scale ranging from -100 to 100. A score in the positive is a strong indicator of customer satisfaction.

Participants of the survey were also questioned on other important metrics such as, how well does DOMA’s content services platform meets the needs of their business, as well as a text box to allow customers to freely express anything DOMA could do better. “Delivering the best service and experience to our customers is our top priority,” said Ian Checcio, VP, Sales, and Marketing. “It was great to see such a high response rate from our customers, as well as positive feedback on our customer service and software. “The survey also gave us ideas on how we could improve our customer onboarding process so that we can educate customers on the full spectrum of our services and how we can help their businesses in the future.”